Zoodoku Privacy Policy
Effective date: [to be set at launch]
The short version
- Zoodoku is an animal-sudoku puzzle game. You don't need to give us your name, email address or location to play.
- Your saved game, settings and statistics are stored on your device.
- We use Google Firebase to get crash reports, and to measure how the game is played only if you agree.
- The game shows ads from Google AdMob. Where the law requires it, you choose whether ads may be personalized. On iPhone and iPad, Apple asks whether we may track you, and we only do so if you allow it.
- We don't sell your personal data for money. Personalized ads may count as "selling" or "sharing" data under some US state laws, and you can opt out.
- To see or delete your data, email [email protected].
Who we are
Zoodoku, LLC ("Zoodoku", "we", "us") is a limited liability company organized in the State of Washington, USA. We make the Zoodoku app for Android and iOS (the "app") and run the website at https://zoodoku.games (the "site"). Together we call them the "Service".
For players in the European Economic Area (EEA), the United Kingdom and Switzerland, Zoodoku, LLC is the "controller" of the personal data described here. Pending review (P1)
This policy doesn't cover the Apple App Store or Google Play themselves. They have their own privacy policies.
Words we use. "Personal data" (some laws say "personal information") means information that identifies you or can reasonably be linked to you or your device, such as a device identifier. A "service provider" is a company that handles data for us under a contract. "Player ID" means the random ID the app creates for itself Planned.
1. Information we collect
We collect as little as we can. We don't ask for your name, email, phone number, contacts, photos, precise location, or health or other sensitive information, and the game has no chat or free-text fields.
| What | Where it comes from | Sent to |
|---|---|---|
| Game data on your device: saved game, settings, statistics, tutorial status | The app, as you play | Stays on your device. If you turn on your device's own backup (Google or iCloud backup), it can be included there, under your Google or Apple account, not ours. |
| Crash reports: device model, operating system version, app version, the technical details of the crash (stack trace), time of the crash, and a random Crashlytics installation ID | The app, when it crashes (store versions only) | Google (Firebase Crashlytics) |
| Gameplay analytics, only if you agree: tutorial completed; puzzle started and completed (grid size, difficulty, play time, number of hints); hint used; and later daily puzzle completed, Store viewed, purchase made (product ID only) and ad shown (where it was shown) Planned. With these, Firebase records a random app instance ID and basic information it collects on its own, such as device model, OS version, app version, language, approximate country or region (from your IP address), first open, session length and in-app purchase events. No names, emails or free text. | The app | Google (Firebase Analytics) |
| Ad data: your IP address and approximate location derived from it, device and app information, ad interactions (for example, that an ad was shown or tapped), your consent choices, and an advertising identifier where permitted (see below) | The app, through the Google Mobile Ads SDK Planned | Google (AdMob) |
| Rewarded-ad check: your random player ID and the ad's transaction ID, so our server can confirm a "watch an ad for a hint" reward | Google, after a rewarded ad Planned | Our servers (Cloudflare) |
| Purchase records: product, price, currency, date, store transaction ID, store country, and an anonymous app user ID (your player ID). We never receive your card or payment details. | Apple or Google, through RevenueCat Planned | RevenueCat; our servers (Cloudflare) |
| Game data on our servers: random player ID, hint balance and the record of hints earned, bought and used, game statistics and progress, and technical request data such as IP address | The app Planned | Our servers (Cloudflare) |
| Sign-in, only if you choose it: the account ID that Apple or Google gives us for you (not your name or email) | Apple or Google Planned | Our servers (Cloudflare) |
| Messages you send us: your email address and whatever you write | You | Cloudflare Email Routing, which forwards to a Google (Gmail) inbox |
| Site visits: IP address, browser type and the pages requested, used to deliver and protect the site. The site sets no cookies and runs no analytics or third-party scripts. Cloudflare, which hosts the site, may keep standard server logs. | Your browser | Cloudflare |
Advertising identifiers. On iPhone and iPad, AdMob uses Apple's advertising identifier (IDFA) only if you allow tracking in Apple's App Tracking Transparency prompt. On Android, AdMob may use your device's Google advertising ID only if the app has access to it and your device settings and consent choices allow it. Pending review (P4) Firebase Analytics in Zoodoku doesn't use advertising identifiers on either platform.
2. How we use information, and our legal bases
We use information only for the purposes below. We don't make decisions about you that have legal or similarly significant effects based solely on automated processing.
If you're in the EEA, the UK or Switzerland, the law requires us to name a "legal basis" for each use. Here they are:
| Purpose | Information | Legal basis (EEA/UK/Switzerland) |
|---|---|---|
| Run the game: save your progress, keep your settings, keep score | Game data on your device; Planned game data on our servers | Performing our agreement with you (the Terms) |
| Find and fix crashes | Crash reports | Our legitimate interest in a working, stable game Pending review (P5) |
| Understand how the game is played and improve it | Gameplay analytics | Your consent, which you can withdraw at any time |
| Show ads that keep the game free, limit how often you see them, measure them, and prevent ad fraud | Ad data | Your consent where the law requires it (including for storing or reading information on your device); otherwise our legitimate interest in funding the game with ads Pending review (P6) |
| Personalize ads | Ad data, including advertising identifiers | Your consent (and, on iOS, your permission in Apple's tracking prompt) |
| Grant hints from rewarded ads and stop forged or repeated rewards Planned | Rewarded-ad check, player ID | Performing our agreement with you; our legitimate interest in preventing fraud |
| Deliver and restore purchases, handle refunds Planned | Purchase records | Performing our agreement with you; legal obligations (for example, tax and accounting records) |
| Keep the Service secure and stop cheating and abuse | Technical request data, player ID Planned | Our legitimate interest in protecting the Service and its players |
| Answer your messages and privacy requests | Messages you send us | Our legitimate interest in helping you; legal obligations for privacy requests |
| Comply with the law and protect our rights | Any of the above, as needed | Legal obligations; our legitimate interest in defending legal claims |
Where we rely on legitimate interests, we've weighed them against your rights, and you can object (see section 5).
3. How we share information
We share personal data only with these companies, and only for the purposes above:
| Who | What they do for us | Their privacy information |
|---|---|---|
| Google (Firebase Crashlytics and Firebase Analytics) | Crash reports; gameplay analytics if you agree. Google acts as our service provider (processor). | https://firebase.google.com/support/privacy |
| Google (AdMob) Planned | Serves and measures ads. For some purposes, such as ad personalization and fraud prevention, Google uses the data under its own privacy policy. | https://policies.google.com/technologies/partner-sites |
| Apple (App Store) and Google (Google Play) | Distribute the app and process payments and refunds. They act under their own privacy policies. | https://www.apple.com/legal/privacy/ and https://policies.google.com/privacy |
| RevenueCat Planned | Checks store receipts and keeps track of what you've bought. Acts as our service provider. | https://www.revenuecat.com/privacy Pending review (P7) |
| Cloudflare | Hosts the site and Planned our game servers and database. Acts as our service provider. | https://www.cloudflare.com/privacypolicy/ |
| Our email provider | Delivers and stores email you send us. | Cloudflare (Email Routing) and Google (Gmail) |
We may also share information if the law requires it (for example, a valid court order), to protect the safety, rights or property of players, Zoodoku or others, or as part of a merger, sale or transfer of our business, in which case this policy will still apply to the information transferred unless you're told otherwise.
We don't sell your personal data for money. However, some US state privacy laws (for example California's) define "selling", "sharing" or "targeted advertising" broadly enough to include letting an ad network use device identifiers to personalize ads across apps. When ads in Zoodoku are personalized, that may count. You can opt out at any time (see "Your choices" in section 5). Pending review (P8)
4. How long we keep information
| Information | How long |
|---|---|
| Game data on your device | Until you delete it in the app or uninstall the app (device backups follow your Apple or Google backup settings) |
| Crash reports | About 90 days, then Google deletes them Pending review (P9) |
| Gameplay analytics | User-level data for [2 / 14] months, then Google deletes it; reports that combine many players and identify no one may be kept longer Pending review (P10) |
| Ad data | Google keeps it under its own policies (link above) |
| Game data on our servers Planned | While you play, and deleted [X months] after your last use, or sooner if you ask Pending review (P11) |
| Purchase records Planned | As long as you might need to restore or get a refund for a purchase, and as long as tax and accounting laws require Pending review (P12) |
| Messages and privacy requests | Up to [24] months after we've answered, so we can show how we handled a request Pending review (P13) |
| Site request logs | Short-term, as set by Cloudflare's standard practice Pending review (P3) |
5. Your privacy rights and choices
Your choices
- Privacy choices in the app Planned: open Settings → Privacy choices at any time to change whether we use analytics and whether ads may be personalized. Saying no doesn't stop you playing.
- iPhone and iPad: Settings → Privacy & Security → Tracking, then turn tracking off for Zoodoku (or for all apps).
- Android: in your device settings, open Privacy → Ads (on some devices, Google → Ads) and delete or reset your advertising ID. If you delete it, apps can't use it for personalized ads.
- Uninstall: deleting the app removes the game data stored on your device. It doesn't remove data already sent to us or our service providers; ask us to delete that (below).
- Browser signals: the app can't read browser privacy signals such as Global Privacy Control, so please use the in-app Privacy choices. The site doesn't track you across other sites, so it doesn't respond to "Do Not Track" signals. Pending review (P3)
Your rights
Depending on where you live, you may have the right to:
- know and access the personal data we have about you, and get a copy in a portable format;
- correct it if it's wrong;
- delete it;
- opt out of the "sale" or "sharing" of personal data, and of targeted advertising;
- withdraw consent at any time (this doesn't affect what we did before you withdrew);
- object to uses based on our legitimate interests, or ask us to restrict them;
- appeal if we turn down your request; and
- not be treated differently for using any of these rights.
We don't use sensitive personal data, so the right to limit its use doesn't apply.
In the EEA, the UK and Switzerland you can also complain to your local data protection authority (in the UK, the Information Commissioner's Office). We'd appreciate the chance to help first.
We honor these requests from players wherever they live, even where a law doesn't require it. Pending review (P14)
How to make a request
Until the app has a built-in delete option (planned, #56), email [email protected] and say what you'd like (for example, "delete my data" or "send me a copy"). Please include:
- whether you play on Android or iOS, and roughly when you installed the app; and
- your player ID, which you'll find in Settings Planned.
How we check it's you. We don't know players' names, so we verify a request by matching the details you send to the records we hold, and we may ask you to confirm from the app on your device. We ask only for what we need to verify, and we use it only for that. If we can't link a request to any data, we'll tell you. Someone can make a request for you (an "authorized agent") if they show us your signed permission, and we may still ask you to confirm it directly.
When we'll respond. We'll confirm we received your request within 10 business days and respond within one month. If a request is complex and the law allows more time, we'll tell you why and take no longer than the law allows (up to two more months under the GDPR and UK GDPR; up to 45 more days under US state laws). Requests are free, unless they're clearly unfounded or excessive.
Appeals. If we turn down your request, reply to our answer with "Appeal" in the subject line. We'll respond within 45 days. If you're still unhappy, you can contact your state's Attorney General.
What we can't do for you. We can't reach game data that exists only on your device; delete the app or its data to remove it. Apple and Google keep your store purchase history; ask them for it.
6. Children and teens
Zoodoku is for players 13 and older. It isn't directed to children under 13, and we don't knowingly collect personal data from children under 13. If you believe a child under 13 has used Zoodoku and that we hold their data, email [email protected] and we'll delete it. Pending review (P16)
If you're under the age at which your country lets you agree to data use yourself (between 13 and 16 in the EEA, depending on the country, and 13 in the UK), please ask a parent or guardian before you agree to analytics or personalized ads. Pending review (P17)
7. Security
We protect personal data with reasonable technical and organizational measures. Data sent between the app and our service providers is encrypted in transit. We keep the data we hold to a minimum, limit who can access it, and keep keys and passwords out of the app's code. No system is perfectly secure, so we can't promise that data will never be accessed without permission. If a breach affects you, we'll tell you and the authorities as the law requires.
8. International transfers
Zoodoku, LLC is based in the United States, and our service providers process data in the United States and other countries. If you're in the EEA, the UK or Switzerland, your data is transferred outside your country. We rely on the EU-U.S. Data Privacy Framework (and its UK Extension and Swiss counterpart) where a provider is certified, and otherwise on the European Commission's Standard Contractual Clauses (with the UK Addendum where needed) in our providers' data processing terms. You can ask us for more information about these safeguards at [email protected]. Pending review (P18)
9. Changes to this policy
We'll update this policy when the game or the law changes, and change the "Effective date" at the top. If a change materially affects how we use your personal data, we'll tell you in the app or on the site before it takes effect, and ask for your consent again where the law requires it. Earlier versions are available on request.
10. Contact and requests
- Privacy questions and data requests: [email protected]
- Game support: [email protected]
Zoodoku, LLC, Washington, USA.